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📜 Returns, Exchanges, Digital Product Policy & Privacy Policy

Effective Date: June 10, 2025
 

🛠️ Services Provided by Phoenix Anthem, LLC

In addition to selling physical and digital products, Phoenix Anthem, LLC offers creative services including but not limited to:

  • Video production and editing

  • Livestream setup and consultation

  • Website design and development

  • Graphic design and logo creation

  • Marketing and PR materials for faith-based ministries

  • Photography for events, worship, and stained glass documentation

  • Podcast production and consulting

These services are typically delivered through custom agreements or contracts, not via direct purchase from our online store. Terms for these services—including payment, intellectual property rights, revisions, and project timelines—are outlined on a case-by-case basis in our client agreements.

📧 For service inquiries, please contact thomas@phoenixanthem.com. June 10, 2025

🔄 Returns & Exchanges

Phoenix Anthem, LLC accepts returns or exchanges only for physical 17x22 prints purchased directly from our website.

Please note: These 17x22 prints are professionally printed in-house by Phoenix Anthem, LLC with a high standard of quality control.

To be eligible for a return or exchange:

  • Item must be unused and in original condition

  • You must contact us within 14 days of delivery

  • Return shipping is at your expense unless the item was defective or incorrect

📧 To start a return: Email thomas@phoenixanthem.com with your order number and any relevant photos.

⚠️ We do not accept returns or exchanges on digital files, downloads, custom work, or personalized items.

📅 Digital Product Policy

Digital products are:

  • Delivered via email or instant download upon successful payment

  • Licensed for personal, non-commercial use only (unless otherwise stated)

  • Not eligible for return, refund, or exchange

Please download and back up your files. Phoenix Anthem is not responsible for lost downloads.

☕ Everyday Witness Merchandise (Printful Fulfilled)

Everyday Witness apparel, mugs, stickers, and similar products are made to order and fulfilled by Printful, Inc. in accordance with their policies.

❌ Printful Return Guidelines:

  • No returns or exchanges for buyer’s remorse or sizing issues

  • Replacements or refunds only if an item is misprinted, damaged, or defective

  • Claims must be submitted within 30 days of receiving the product

  • Include photos and your order number when contacting us

📧 For issues, email thomas@phoenixanthem.com
📖 Full Printful return policy: https://www.printful.com/policies/returns

🔐 Privacy Policy

1. Who We Are

Phoenix Anthem, LLC ("we", "us", "our") operates https://www.phoenixanthem.com and is based in Sheboygan, Wisconsin.

📍 Address: 6231 S. 18th St., Sheboygan, WI 53081
📧 Email: thomas@phoenixanthem.com

2. What We Collect

We may collect the following information when you interact with our website or place an order:

  • Name, email address, shipping/billing address

  • Order and payment info (via secure third-party processors)

  • IP address, browser details, and device info

  • Website analytics and cookie data

3. How We Use It

  • To fulfill and ship your orders

  • To send email receipts or updates

  • To improve website functionality

  • To comply with legal or tax requirements

4. Legal Basis

We process your data according to:

  • The Wisconsin Data Privacy Act (effective 2025)

  • FTC guidelines on data protection

  • The Children’s Online Privacy Protection Act (COPPA) for users under 13

We do not knowingly collect information from children under 13.

5. Third-Party Services & Fulfillment Partners

Phoenix Anthem, LLC partners with trusted third parties to deliver a secure and efficient shopping experience. These services may collect or process your personal data as necessary to perform their functions.

🌐 Website Hosting – Wix.com

Our website is hosted and operated through Wix.com Ltd.
Wix may collect and process certain user data as part of its hosting and security operations. Learn more:
🔗 Wix Privacy Policy

💳 Payment Processing

We do not store or handle your payment details directly. All transactions are securely processed by third-party providers such as PayPal, Stripe, or Wix Payments, depending on your checkout choice.

These providers handle sensitive financial data under industry-standard PCI-DSS compliance.
🔗 Stripe Privacy Policy
🔗 PayPal Privacy Statement

📊 Analytics – Google Analytics

We use Google Analytics to track anonymous visitor behavior on our site.
This helps us understand how users interact with our pages and improve the overall experience.

You may opt out of Google Analytics tracking:
🔗 Google Analytics Opt-Out Add-on
🔗 Google Privacy Policy

👕 Order Fulfillment – Printful

As noted above, Everyday Witness merchandise is fulfilled by Printful, Inc. Customer data necessary for production and shipping (name, address, and email) is shared with Printful securely.
🔗 Printful Privacy Policy

6. Cookies

We use cookies to:

  • Enhance your user experience

  • Track and analyze site traffic

  • Store cart/session information

You can disable non-essential cookies in your browser settings.

7. Your Rights (Wisconsin Residents)

You have the right to:

  • Access your personal data

  • Request updates or corrections

  • Ask us to delete your data (where permissible by law)

  • Opt out of non-essential data use

📧 Submit requests to thomas@phoenixanthem.com. We will respond within 45 days.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill your orders and support your account

  • Maintain legal, accounting, or tax compliance

After this period, your data is securely deleted or anonymized.

9. Data Security

We use encrypted connections (HTTPS), secure third-party platforms, and access restrictions to protect your data from unauthorized access, disclosure, or alteration.

10. Policy Updates

We may revise this policy from time to time. Any changes will be posted with a new effective date. We encourage you to review this page periodically.

11. International Visitors

Our website is hosted in the United States. If you are accessing the site from outside the U.S., your data will be transferred to, stored in, and processed in the U.S. by Phoenix Anthem, LLC and our trusted third-party providers. By using this site, you consent to this transfer.

12. Contact

Phoenix Anthem, LLC
6231 S. 18th St.
Sheboygan, WI 53081
📧 thomas@phoenixanthem.com

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